Refund Policy

This policy explains cancellation and refund handling for paid Deadline Engine products supplied by Joao Vitor Humenhuk Achutti, trading as Deadline Engine. It forms part of our Terms of Service.

Merchant of record

Paddle acts as merchant of record for Deadline Engine purchases. Paddle collects payment, confirms the final tax and total, sends receipts and invoices, and processes approved refunds. We do not process or store full card details.

Paddle transactions are subject to the Paddle Refund Policy. Unless applicable law or an additional commitment from us requires otherwise, purchases are non-refundable and non-exchangeable.

Professional subscriptions

You may cancel Professional at any time through Paddle or the billing portal in your Deadline Engine account. Cancellation normally takes effect at the end of the current billing period. We do not provide pro-rata subscription refunds except where required by law or expressly agreed by us.

PDF calculation records

An Evidence Record is digital content for the completed calculation identified at checkout. It is made available for download after payment and does not start a subscription. If access fails, contact us so we can restore access or provide a refund where due.

When we may approve a refund

We may ask Paddle to issue a full or partial refund for a duplicate charge, a material delivery or access failure that we cannot resolve within a reasonable time, or another case that we expressly agree. Refunds are returned through Paddle to the original payment method where possible. Paddle controls processing times and any payment-method limits.

How to request a refund

Use the receipt or subscription-management link in your Paddle confirmation email, or submit a request through Paddle buyer support. Include the email address and transaction details shown on your receipt. You may also contact Deadline Engine using the address below for product or access evidence.

Statutory rights and contact

Nothing in this policy excludes a statutory right or remedy that cannot lawfully be excluded. For product support, an access problem, or a refund question, email deadlineengine@thesmios.com.