What is the deadline for rta portal response?
An insurer’s Stage 1 CNF response period is normally 15 business days from the first business day after the CNF was sent. The MIB route uses 30 business days.
Read the rule checklist
This page explains the cited rule. It does not generate an automated date. Check the trigger, service facts, time-counting treatment and any order before you use the period in your diary.
- Start point
- First business day after the CNF was sent through the Portal
- Stated period
- 15 business days for insurer response; 30 business days for the MIB route
Worked source check
- Example input
- 03/08/2026
- Expected result
- No automated date. Confirm whether the insurer or MIB route applies and identify the first business day.
A CNF was sent through the Portal, but the recipient and first business-day event are not confirmed.
The guide keeps the 15-business-day insurer and 30-business-day MIB routes separate.
What this source guide covers
- Period
- 15 business days for insurer response; 30 business days for the MIB route
- Trigger
- First business day after the CNF was sent through the Portal
- Direction
- Forward from the Portal event
- Counting method
- Business days as defined by the protocol
The portal event, relevant defendant or MIB route and any protocol exit must be checked before diarising a date.
Civil Procedure Rules pre-action protocols. Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents, paragraphs 5.3, 5.4, 6.11 and 6.13. RTA low-value protocol checked 07/08/2026
Exceptions and matter facts
- This page is for the low-value RTA Portal process, not every road-traffic injury claim.
- The response period has specific consequences and cannot be treated as an ordinary court deadline.
Deadline Engine is calculation software, not legal advice. Check the current rule, any order and the facts before adding a date to your diary.